To better srve you, we would like to know your opinion on the quality of our service at Southwest Distribution Inc. Please indicate your level of satisfaction about the statements below.

Statement                                                                                        Very dissatified                                        Very Satisfied

1. Delivery time no later than 6:30AM Mon-Sat                                  1                 2                 3                 4                 5

2. Delivery time no later than 8:00AM Sun                                          1                 2                 3                 4                 5

3. Speed of follow up delivery on calls regarding billing questions.        1                 2                 3                 4                 5

4. Courtesy of customer service representative when you called.          1                 2                 3                 4                 5

5. Courtesy of customer service representative when you called.          1                 2                 3                 4                 5

6. Condition of delivered publications.                                                 1                 2                 3                 4                 5

7. Accuaracy of billing statements.                                                       1                 2                 3                 4                 5

8. Quality of overall service received.                                                   1                 2                 3                 4                 5

9 Please provide any comments or suggestions on how we can improve our performance?

Name:

Account#:

Address:

Phone#:

Fax#:

Email: